FAQ

Shipment information:

All boxes are sent out once each month. Your Drop will ship between the 15th and 20th of each month unless we update you otherwise.

 

How do I track my Drone Drop Shipment? 

You will receive an email with tracking as soon as your order is shipped. Please allow 48 hours for the system to update its status.

 

When does my credit card get charged? 

Your card on file will be charged for your first Box on the day you sign up. If you subscribe your next billing date will be on the 15th of each month for that month's Box.

Example:

You sign up on the 13th of February. We will now ship your February Drop, and you will be charged for the March Drop on the 15th. You pay one month in advance to ensure you have a box for the following month since we tend to sell out.

 

What payment options do I have?

We accept Paypal and all major credit cards. Choose whichever is best for you!

Please note that PayPal will only work for one time purchases unless you have a PayPal credit/debit card.

 

How do I update my card information?

Once you are logged into your account, from your account page, click manage subscriptions, click billing information on the left then click edit on the right under the cc info.

 

Why have I been charged twice and have received no box?

Sometimes you will encounter a double charge, but it is no mistake! This might occur if you purchase a drop after the 15th. Since the recharge date is the 15th, and the shipping date is the 15th, you might see this occur.

 

Can I return my Drone Drop?

Each Drop is packaged by order, and we do not over order boxes. All sales are final, and at the time we currently can't offer returns. If your contents are damaged or faulty, we will do our best to fix it! 

 

How do I access the Subscriber Only Store?

To access the store:

1 - Sign into your account

2 - Be an active subscriber

3 - Shop away!

 

How do I update my subscription information?

  1. Log in to your account.
  2. Click ‘Subscriptions’
  3. Click ‘Edit’
  4. From here you can Update your Information
  5. ‘Save’ your update

 

How do I change my sizes? 

  1. Log in to your account. 
  2. Click ‘Subscriptions’
  3. Click ‘Edit’
  4. Click ‘Change Product Variant’
  5. Select the new size you would like.
  6. ‘Save’ your choice.